Pak Mission Society (PMS) is a national relief and development organization established in 2004 and registered under the Societies Registration Act XXI of 1860. PMS serves unreached and underprivileged communities across Pakistan through interventions in Disaster Response, Health, Education, Livelihood, WASH, and Youth Development, ensuring transparency, dignity, and inclusivity.

1. Job Purpose

The Support Staff will provide day-to-day administrative, logistical, and office support to ensure the smooth and efficient functioning of the Faisalabad office. The position will assist staff members with office operations, maintaining cleanliness and organization, handling routine errands, supporting meetings and events, and providing general operational assistance as required.

2. Key Responsibilities

Office Support

• Maintain cleanliness, tidiness, and proper organization of the office premises.
• Ensure meeting rooms and common areas are prepared for meetings and visitors.
• Assist staff with photocopying, printing, scanning, filing, and distribution of documents.
• Maintain basic office supplies and inform the supervisor when supplies need replenishment.
• Support the organization and storage of office records and materials.
• Assist with receiving and distributing official correspondence and documents.

Administrative & Logistical Support

• Provide assistance during meetings, workshops, trainings, and other office events.
• Arrange refreshments, seating, stationery, and other logistical requirements for meetings and events.
• Assist in purchasing and collecting routine office supplies and materials when assigned.
• Support staff with photocopying, dispatching documents, and other routine administrative tasks.
• Assist with loading, unloading, moving, and arranging office materials when required.

Office Errands & Coordination

• Deliver and collect official documents, letters, and other materials from relevant offices or organizations.
• Assist with banking, courier, postal, utility, and other routine office errands as assigned.
• Coordinate with vendors, suppliers, and service providers when required.
• Assist in ensuring that office facilities and equipment are properly maintained and report any issues to the supervisor.

General Support

• Provide support to program and administrative staff as requested.
• Maintain confidentiality of official documents and information.
• Follow organizational policies, procedures, and security requirements.
• Perform any other reasonable duties assigned by the supervisor.

3. Required Qualifications

• Minimum Primary education (Grade 5); higher qualification will be preferred.
• Previous experience in office support, administration, hospitality, NGO/development organizations, or a similar environment is preferred.
• Basic understanding of office procedures and workplace etiquette.
• Ability to communicate effectively in Urdu and Punjabi; basic English communication is desirable.
• Basic literacy and numeracy skills.
• Ability to work responsibly, respectfully, and professionally with staff and visitors.

4. Required Skills & Competencies

• Good organizational and time-management skills.
• Reliable, punctual, and responsible.
• Ability to follow instructions and complete assigned tasks efficiently.
• Good interpersonal and communication skills.
• Ability to work independently as well as part of a team.
• Honest and trustworthy, particularly when handling documents, supplies, or office errands.
• Willingness to work flexible hours when required for meetings, workshops, or special events.
• Commitment to maintaining a clean, safe, and professional office environment.

5. Key Performance Areas

The Support Staff will be assessed based on:

• Timely and effective completion of assigned tasks.
• Cleanliness and organization of the office.
• Reliability, punctuality, and attendance.
• Quality of administrative and logistical support.
• Professional interaction with staff, visitors, and service providers.
• Compliance with organizational policies and procedures.
• Responsible handling of office property, documents, and supplies.

6. Working Relationships

Internal:
Project staff, administration, finance, management, and other office personnel.

External:
Suppliers, service providers, couriers, partner organizations, and visitors as required.

7. Duty Station

Faisalabad Office, Punjab, Pakistan

The position may occasionally require travel within Faisalabad for official errands, document delivery, procurement, meetings, or other operational requirements.

8. Safeguarding & Code of Conduct

The post holder is expected to comply with the organization's policies on safeguarding, prevention of sexual exploitation and abuse, harassment, fraud, confidentiality, workplace conduct, and protection of organizational assets and information.

Equal Opportunity Employer

We are an equal opportunity employer and value diversity at our organization. We do not discriminate on the basis of race, religion, color, origin, gender, age, marital status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Note: Recruitment for this position will be conducted on the rolling basis until the position is filled.