Legal Aid Society
Call Agent/ Lawyer for SLACC
Legal Aid Society
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Posted date 15th December, 2025 Last date to apply 22nd December, 2025
Country Pakistan Locations Karachi
Category Legal officers & Practitioners
Type Contractual Position 1
Experience 3 years

Job Description:

Position Summary:

The Call Center Lawyer is responsible for providing legal advice to callers by addressing their queries in accordance with the laws of Pakistan and the organization’s Standard Operating Procedures (SOPs). The role requires legal research, documentation, and collaboration with the Chief Legal Advisor to ensure accurate and timely legal assistance.


Key Responsibilities

1. Legal Advisory & Case Management

  • Professionally receive incoming calls, actively listen, and assess legal queries.

  • Use effective questioning techniques to gather relevant caller information and record it in the CRM system.

  • Provide immediate legal advice for simple queries; conduct legal research and consult with the Chief Legal Advisor for complex matters, responding within 24 hours.

  • Refer cases to relevant LAS programs, MICADR, or other departments based on the caller’s legal needs.

  • Follow up on unresolved or abandoned calls and provide timely updates to callers.

2. Documentation & CRM Management

  • Accurately enter all required fields in the CRM, ensuring clear and concise legal documentation.

  • Communicate legal advice in simple, understandable English for Chief Legal Advisor review.

  • Maintain confidentiality and ensure compliance with legal and organizational guidelines.

3. Communication & Outreach

  • Engage with callers in their preferred language (Urdu, Sindhi, or English) ensuring culturally sensitive communication.

  • Transfer calls to relevant team members if language barriers arise.

  • Participate in SLACC research initiatives and contribute to legal awareness campaigns.

  • Support social media and promotional activities to enhance the visibility of SLACC and LAS’s mission.

4. Professional Development & Compliance

  • Participate in capacity-building trainings and legal research activities.

  • Adhere to Key Performance Indicators (KPIs) and development goals set by the manager.

  • Represent SLACC/LAS in events and programs when required.

  • Assist in compiling research deliverables, including annual and biannual reports.


EEO Statement:

Integrated into our shared values is LAS’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment regardless of sex, age, race, colour, creed, religion, disability, sexual orientation, gender identity, or any other characteristics or conduct protected by law. LAS is committed to being an inclusive organization where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at LAS has an ongoing responsibility to respect and support a diverse environment.

Protection Against Sexual Exploitation and Abuse:

Legal Aid Society (LAS) is committed to the prevention and protection from all forms of sexual exploitation and abuse (SEA). LAS explicitly prohibits its
staff, associates, partners, consultants, or any other representatives associated with the delivery of its work from:

  • Engaging in any form of sexual exploitation or abuse;
  • Sexual activity with children (persons below the age of (18) irrespective of a mistaken belief of the age of the child which shall not amount to a defense);
  • Exchange of money, employment, goods or services for sex, including sexual favors or other forms of humiliating, degrading or exploitative behavior, is prohibited. This includes any exchange of assistance that is due to beneficiaries of assistance;
  • Sexual relationships between LAS staff and beneficiaries of assistance, since they are based on inherently unequal power dynamics, undermine the credibility and integrity of the work of LAS and are strongly discouraged.

What We Offer

  • An inclusive and collaborative work environment.
  • Opportunities for professional growth and development.
  • A chance to contribute meaningfully to social impact.

Apply By:

https://erp.las.org.pk/job-detail/37

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